Privacy Policy

Fly Buddy's Privacy Policy

Effective Date: [09/10/2024]

At Fly Buddy, we value your privacy and are committed to maintaining the confidentiality, integrity, and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you engage with our services, including booking flights, accessing our website, and utilizing our mobile app. As a company specializing in private jet travel through the use of empty-leg flights, we aim to provide you with an exceptional experience while prioritizing the security and privacy of your information. By using our services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information to ensure that we can offer you a personalized and efficient service experience. This data is collected through different methods, including when you interact with our website, book flights, communicate with our customer service team, or engage with our social media accounts.

a. Personal Information

Personal information refers to any data that can be used to identify you personally. We collect this information directly from you when you:

  • Create an Account: When you register on our platform, we collect your name, email address, phone number, billing address, and payment details.
  • Book a Flight: We collect your travel itinerary, departure and arrival locations, flight preferences (such as seat selection), and the names of other passengers flying with you.
  • Communicate with Us: Any correspondence with our customer service team or inquiries made through our website may be recorded, and the information shared will be collected.

The specific categories of personal information we collect include:

  • Name
  • Date of birth
  • Email address
  • Phone number
  • Billing and payment details
  • Passport or government-issued identification numbers (if required for international flights)
  • Travel history and preferences
  • Emergency contact information

b. Flight and Travel Data

In addition to personal information, we collect data related to your travel experience, including but not limited to:

  • Flight details (e.g., flight numbers, aircraft type, flight durations, routes)
  • Travel companions (e.g., co-passengers, Fly Buddies)
  • Preferences related to in-flight services, catering, and ground transportation

c. Technical and Usage Information

When you use our website or app, we automatically collect technical data that helps us understand how you interact with our services. This includes:

  • IP address: Used to identify your device and location when accessing our website.
  • Browser type and version: Collected to optimize the website’s compatibility with your device.
  • Operating system: To ensure proper functionality of our website or app on your device.
  • Device type and model: This helps us provide an optimized experience for mobile, tablet, or desktop users.
  • Cookies and similar technologies: We use cookies to track user sessions, preferences, and browsing behaviors. You can control cookie preferences through your browser settings.

d. Location Information

If you use our mobile app, we may collect and process information about your location using GPS technology. This data allows us to offer location-specific services such as real-time updates on available flights and nearby airports. You can choose to disable location tracking through your device settings, although this may limit certain functionalities of the app.

e. Communication and Marketing Preferences

When you subscribe to our newsletter or promotional materials, we collect preferences related to your marketing communication choices. This allows us to personalize the content and offers you receive based on your interests.

2. How We Use Your Information

Fly Buddy collects and processes your information for the following purposes:

a. Providing Our Services

The primary purpose for collecting your personal information is to provide you with our flight services. This includes:

  • Flight Booking and Management: We use your personal and flight information to facilitate your booking, manage your itinerary, and ensure a seamless travel experience.
  • Payment Processing: Your payment information is used to process transactions, issue receipts, and manage any refunds or billing inquiries.
  • Customer Support: If you have questions or need assistance, we use your contact details to respond promptly and effectively.

b. Personalization and User Experience

To enhance your experience, we use your information to:

  • Tailor Flight Recommendations: Based on your travel history and preferences, we provide personalized flight options and services.
  • Customized Communication: We send you tailored emails, SMS notifications, or in-app alerts regarding promotions, upcoming flights, and relevant updates.
  • User Interface Optimization: Using your device and browsing data, we optimize the design and functionality of our website and mobile app.

c. Marketing and Promotional Communications

With your consent, we may use your information to send you promotional content about new services, special offers, or partnerships that may interest you. These communications may be sent via email, SMS, or app notifications. You can manage your marketing preferences by updating your account settings or clicking the "unsubscribe" link in any promotional email.

d. Legal and Regulatory Compliance

In certain circumstances, we may process your information to comply with applicable laws and regulations. This may include disclosing data to governmental authorities when required, such as in the case of security screenings or regulatory checks for international travel.

e. Business Analytics and Improvement

We use aggregated and anonymized data for internal analysis, which helps us:

  • Monitor performance and trends to improve our services
  • Conduct market research and demographic analysis
  • Enhance the user experience on our website and mobile app
  • Develop new features and services based on user behavior

3. Sharing Your Information

Fly Buddy respects your privacy and only shares your personal information when necessary to provide services or comply with legal requirements. We ensure that all third parties who receive your data adhere to strict data protection standards.

a. Service Providers

We may share your information with third-party service providers who assist us in delivering our services. These include:

  • Flight Operators: To facilitate the booking of empty-leg flights, your travel details may be shared with flight operators and crew.
  • Payment Processors: Your billing and payment information may be shared with trusted financial institutions to process payments securely.
  • IT and Technical Support Providers: We may work with technology vendors who help maintain our website, mobile app, and customer database.
  • Marketing and Advertising Partners: We collaborate with marketing platforms to deliver personalized advertisements and promotional content.

All third-party service providers are contractually bound to protect your personal data and are only permitted to use it for the purposes outlined in this policy.

b. Business Transactions

In the event of a merger, acquisition, or sale of Fly Buddy’s assets, your information may be transferred to the acquiring party. If such a transaction occurs, we will notify you and provide details of how your data will be managed.

c. Legal Requirements

We may disclose your information if required to do so by law or in response to a lawful request by public authorities, including meeting national security or law enforcement requirements. This may include:

  • Compliance with legal obligations or court orders
  • Responding to government requests, including aviation authorities and customs

d. Business Affiliates

We may share your information with subsidiaries, affiliates, or joint venture partners who support our operations, provided they adhere to the terms of this Privacy Policy.

4. Data Security

Fly Buddy takes the security of your personal information seriously. We use a variety of technical, physical, and administrative security measures to protect your data from unauthorized access, use, disclosure, or alteration. Our security practices include:

a. Encryption

We use Secure Sockets Layer (SSL) encryption for all data transmitted between your device and our servers. Sensitive information such as payment details is stored using encryption algorithms to prevent unauthorized access.

b. Access Controls

Only authorized personnel have access to your personal information, and they are required to follow strict confidentiality protocols. Access to sensitive data is restricted based on role, and employees undergo regular training on data security and privacy best practices.

c. Monitoring and Auditing

We regularly monitor our systems for potential vulnerabilities and conduct audits to ensure compliance with data protection regulations. In the event of a security breach, we have incident response protocols in place to mitigate damage and notify affected individuals as required by law.

5. Your Rights and Choices

Fly Buddy respects your rights concerning your personal information. Depending on your location and applicable data protection laws, you may have the following rights:

a. Right to Access

You have the right to request access to the personal information we hold about you. You can do this by contacting us directly, and we will provide you with a copy of your data.

b. Right to Rectification

If you believe any of the information we hold about you is incorrect or incomplete, you have the right to request that it be corrected or updated.

c. Right to Deletion

You have the right to request the deletion of your personal information, subject to certain legal obligations that may require us to retain specific data. We will process such requests in accordance with applicable laws and regulations.

d. Right to Restrict Processing

In some circumstances, you may have the right to request that we limit the processing of your personal information. This may apply if you contest the accuracy of the data or if the processing is unlawful but you oppose deletion.

e. Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.

f. Right to Object

You have the right to object to the processing of your personal data for certain purposes, including direct marketing. If you object, we will stop processing your data unless we have a compelling legal basis for continuing.

6. Cookies and Similar Technologies

Fly Buddy uses cookies, web beacons, and similar technologies to enhance your experience on our website and app. Cookies are small data files that are stored on your device when you visit our site, allowing us to recognize you on future visits.

a. Types of Cookies We Use

  • Essential Cookies: These are necessary for the website to function properly and cannot be disabled.
  • Analytical Cookies: We use these to analyze user behavior and improve the performance of our website.
  • Advertising Cookies: These cookies allow us to deliver targeted advertisements based on your browsing behavior.

b. Managing Cookie Preferences

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may limit the functionality of our website.

7. International Data Transfers

As a global service provider, Fly Buddy may transfer your personal information to countries outside of your jurisdiction, including countries that may not have the same data protection laws as your home country. In such cases, we take appropriate measures to ensure that your personal data is protected in accordance with this Privacy Policy.

a. EU-U.S. Privacy Shield and Other Frameworks

For data transfers involving European Union residents, we adhere to legal frameworks that ensure your data is transferred and processed securely. This includes the implementation of Standard Contractual Clauses approved by the European Commission.

8. Children’s Privacy

Fly Buddy’s services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete that information.

9. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services and complying with legal obligations. Once the data is no longer required, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

Fly Buddy reserves the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we will notify you of significant updates. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Fly Buddy
[nmairchartersllc@gmail.com]
[(954)-501-4938, (954)-907-7311]

We are committed to addressing your inquiries in a timely and transparent manner.

By continuing to use Fly Buddy’s services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. We are dedicated to ensuring that your privacy is protected while providing you with an exceptional private flight experience.